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Note: In the event the SSC/Mac gets phone calls out-of multiple PSAP’s, which are receiving No ALI, there’s an issue with the fresh Node or Node so you can Machine circuits or perhaps the Machine desktop by itself. Just before it comes down the situation the SSC/Mac will be telephone call the brand new MMOC so you’re able to ask if your Node or Server is in trouble.

These sensors can indicate individuals trouble conditions so that the SSC/Mac is inquire this new PSAP or no portion of the E911 system is perhaps not working properly.

The latest SSC/Mac is always to be sure towards the PSAP attendant your equipment’s first function was responding E911 calls. In the event your gizmos is not mainly utilized for E911, then the SSC/Mac should recommend PSAP to contact the CPE vendor.

Note: These types of problems can be hugely complicated when the PSAP enjoys provider gizmos mixed for the having gizmos your BOC preserves. The Purchases representative should provide the fresh SSC/Mac computer recommendations concerning people uncommon otherwise different activities the spot where the PSAP is to contact its vendor. This post is going to be included in the PSAP reputation sheets.

ANI or ALI operator down: If the host computer observes the fresh new PSAP devices off therefore doesn’t go back up, the brand new MMOC will report the issue to the SSC/MAC; the machine try down at the PSAP, good dispatch are required.

PSAP hook up (circuit) down: This new MMOC will offer brand new SSC/Mac computer with the circuit ID that Server pc implies into the trouble. Even though per PSAP keeps a few circuits, whenever either circuit is actually along the status should be treated once the a crisis due to the fact inability of your 2nd routine will cause brand new PSAP to-be separated.

Any problems that this new MMOC means regarding Node destination to the newest Server computers will be treated personally into the suitable MMOC(s)/CCNC.

Note: The customer will call on condition that difficulty was apparent to help you the latest PSAP. Whenever singular routine are as a result of the new PSAP, the consumer may possibly not be aware there was a problems, although there is but one hook down, notice will be show up on the fresh new PSAP monitor. Issues titled on SSC/Mac computer in the MMOC or any other providers employee really should not be closed-out of the contacting the PSAP whilst can lead to the consumer responding that they don’t have a problem. These profile could only end up being closed-out because of the finding guidance you to definitely the situation was repaired by examining on the team staff member one stated the difficulty. The brand new MMOC professionals will be able to check if the difficulty features cleared because of the reviewing a great printout regarding the machine.

When the CRSAB gets a customer problem (we.elizabeth., don’t switch 911) the fresh new RSA will be see as often information that one can due to the fact consumer is found on brand new range.

Including, how it happened in the event the subscriber dialed 911? The latest report is actually instantly brought to the IMC having subscriber line research. When zero line dilemmas is, the brand new IMC usually send the situation condition towards SSC/Mac. Brand new SSC/Mac computer often get in touch with Buyers Attributes E911 Class and you will check if the new subscriber will be able to call 911 and acquire the fresh ESN. The newest SSC/Mac computer commonly guarantee the latest ESN through 2SCCS. When each other verifications matches, the fresh new SSC/Mac will recommend the fresh new are accountable to brand new SCC accountable for the latest 911 tandem place of work having research and you may resolution. The new Mac computer is in charge of recording the issue and you may advising the IMC if it is fixed.

If it is, this new SSC/Mac computer should consult a dispatch SSIM/I&Yards

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